Refund policy

 Thank you for shopping at Niimbot Online. We hope you are happy with your purchase. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below:

1. Return Policy

  • Return Period: You have 90 days from the date you received the product to request a return.
  • Return Conditions: The returned product must be unused, undamaged, and in its original packaging with all tags attached. Please ensure the product is in a resalable condition.
  • Return Shipping Costs: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
  • No Restocking Fees: We do not charge any restocking fees.

2. Refund Policy

  • Refund Process: Once we receive and inspect your returned product, we will notify you by email that we have received your return and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Refund Timing: The time it takes for the refund to appear in your account may vary depending on your payment provider. Typically, refunds will show up within 5 - 10 business days.

3. How to Request a Return

  • To initiate a return, please send an email to our customer service at blackrhino@blackrhinoai.com. Please include your order number, reason for return, and the name and quantity of the products you wish to return.

4. Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for choosing Niimbot Online. We strive to ensure your shopping experience is pleasant and satisfactory.